Many people want to be friendly in their work emails. They use words like "just checking," say "sorry," and add smiley faces or kisses. Some people think this is nice, but experts say it can make others think you are not confident or not serious at work.

One expert says women use exclamation marks more than men because they want to sound nice. But too many exclamation marks or emojis can look unprofessional. Another expert says it is better to use clear words and not use emojis or kisses in emails. This helps people see you as responsible and professional.

The experts say you do not need to remove all your personality from emails. It is good to be friendly, but you should not use too many soft words or symbols. Try to write simple and clear emails. You can look at other people’s emails to learn what sounds good and professional.